Terms of Service

"CarbonFreeTravel” is a set of web and mobile tools for neutralizing (offsetting) carbon emissions from air travel and other forms of transportation by enabling users to invest into independently-certified green projects around the world.

This website and mobile application is operated by Smarteks Group OÜ.

Throughout the site and mobile application the terms "we", "us" and "our" refer to Smarteks Group OÜ, the legal entity associated with “CarbonFreeTravel”. Smarteks Group OÜ offers this website and mobile application including all information, tools and services available from this site and mobile application to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or using our mobile application you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site and mobile application, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website and mobile application. By accessing or using any part of the site and mobile application, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website and\or mobile application or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current web site\mobile application shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.


The materials and information contained within this web site and mobile application provided by Smarteks Group OÜ are for your personal use and may not be distributed or used for commercial purposes.

All content included on this web site and mobile application including but not limited to text, graphics, logos, button icons, images, and software is the property of Smarteks Group OÜ. or its content suppliers (as applicable) and protected by Estonian law and international copyright laws. Any use, including, but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site without our permission is strictly prohibited.


The “Carbon Free Travel” logo is trademark of Smarteks Group OÜ and may not be used in connection with any other product or service that is not that of Smarteks Group OÜ in any manner that is likely to cause confusion among its customers, or in any manner disparages Smarteks Group OÜ.

Applicable law

This site and mobile application is created and controlled by Smarteks Group OÜ in Estonia. As such, the laws of Estonia will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws.

Data protection and Privacy Policy

The site/mobile application works best if you have cookies and JavaScript enabled, as some features may not work if these options are disabled. To improve your experience, cookies are used to remember information between visits; such as your text size preferences, airport selections, the contents of your shopping basket, and your responses in the carbon footprint calculator. The site does not store any personal information such as your name or contact details.

Credit card information is not collected by Smarteks Group OÜ this information is only collected by our payment providers using their secure server and we have no access to your credit card details.

You do not have to give us any personal information in order to use most of the website and mobile application. To enable you to take advantage of some of the services offered by this website and mobile application we will need information from you, such as your name and address.

Smarteks Group OÜ is the sole owner of the information collected on this web site and will at all times control and be responsible for such information.

The third party may receive your information. At all times, however, we will control and be responsible for the use of your information.

Smarteks Group OÜ reserves the right to make changes to this web site and these disclaimers, terms and conditions at any time.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Refund Policy

Smarteks Group OÜ want you to be fully satisfied with your online purchases. For all on-line offset a we provide you with a 30 day cooling off period. If you would like to cancel your order within this period, then please contact us - team@carbonfreetravel.com explaining the reason for the cancellation. We will provide a full refund less 7% administration charge, and less postage charges in the case the certificate was sent by mail. Our returns policy does not affect your statutory rights.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).